FAQ

Friendly answers to your most asked questions.

For everything else, feel free to email us anytime, we’re here for you.

01. What materials do you use?

All of our jewelry is crafted with 18k gold plating over premium jewelry-grade materials. Some designs include stainless steel components for enhanced durability. While our pieces are tarnish-resistant, they are not 100% tarnish-proof. Proper care ensures your jewelry stays beautiful longer.

02. Can I wear my jewelry in the shower or while swimming? 

We do not recommend prolonged exposure to water, such as swimming or showering, as it may cause gold-plated parts to fade over time. For the best longevity, avoid water, sweat, perfume, and harsh chemicals. 

03. How should I care for my jewelry?

 To preserve shine and structure:

• Store your jewelry in a dry, cool place.

• Avoid contact with moisture and skincare products.

• Gently wipe with a soft cloth after each wear.

• Use the pouch provided when not in use. 

04. Where do you ship?

We currently ship only within the United States.

All orders are shipped from our local U.S. warehouse and typically arrive within 3-5 business days. You will receive a tracking number via email once your order is on the way.

05. Do you offer returns or exchanges?

We do not currently accept returns or exchanges unless the product arrives damaged. If you experience any issue with your order, please contact us within 7 days of delivery at:

support@dealsouljewelry.com--We’re here to help.

06. Is your jewelry waterproof?

Some parts of our jewelry--such as stainless steel bases--are highly durable, but the 18k gold-plated elements are not 100% waterproof. To maintain their shine and prevent fading, we suggest treating all pieces with care and avoiding moisture exposure.

07. Do you collaborate with creators or stylists?

Yes! We love working with creatives. If you're a stylist, photographer, or content creator, feel free to reach out to us at:

support@dealsouljewelry.com

Or DM us on Instagram @dearsouljewelry